Last Updated: August 25, 2025
1. Acceptance of Terms
By accessing or using Crettic's ride-sharing and parcel delivery services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Service Description
Crettic provides a technology platform that connects customers with independent drivers for ride-sharing and parcel delivery services. We do not provide transportation or delivery services directly.
2.1 Ride-Sharing Services
- On-demand transportation within our service areas
- Scheduled rides for future travel
- Multiple vehicle categories to suit different needs
- Real-time tracking and communication features
2.2 Parcel Delivery Services
- Same-day and scheduled parcel delivery
- Various package sizes and weight categories
- Real-time tracking and delivery confirmation
- Secure handling and transport of items
3. User Accounts
3.1 Account Registration
- You must be at least 18 years old to create an account
- Provide accurate and complete information during registration
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized account access
3.2 Driver Requirements
- Valid driver's license and clean driving record
- Vehicle registration and insurance documentation
- Pass background checks and safety screenings
- Comply with all local transportation regulations
4. Payment Terms
4.1 Pricing
- Fares are calculated based on distance, time, and demand
- Additional fees may apply for tolls, waiting time, and cancellations
- Prices may vary during peak demand periods (surge pricing)
- All prices include applicable taxes and fees
4.2 Payment Methods
- Credit/debit cards, digital wallets, and other approved methods
- Automatic payment processing upon trip completion
- Tips and gratuities can be added through the app
- Payment disputes must be reported within 30 days
5. User Conduct
5.1 Prohibited Activities
- Harassment, discrimination, or abusive behavior
- Illegal activities or transportation of prohibited items
- Fraudulent use of payment methods or accounts
- Interference with the platform's operation or security
5.2 Safety Requirements
- Follow all traffic laws and safety regulations
- Use seatbelts and appropriate safety equipment
- Report accidents or incidents immediately
- Cooperate with safety investigations
6. Cancellation and Refunds
6.1 Cancellation Policy
- Free cancellation within 2 minutes of booking
- Cancellation fees may apply after the grace period
- No-show fees for missed pickups
- Emergency cancellations are handled case-by-case
6.2 Refund Policy
- Refunds processed for service failures or overcharges
- Refund requests must be submitted within 30 days
- Processing time: 3-5 business days for most refunds
- Partial refunds may apply for incomplete services
7. Limitation of Liability
Crettic's liability is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from your use of our services.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Modifications to Terms
We may update these Terms and Conditions from time to time. Significant changes will be communicated through the app or by email. Continued use of our services constitutes acceptance of the updated terms.
10. Contact Information
For questions about these Terms and Conditions, please contact us:
- Email: legal@crettic.com
- Phone: +44 20 1234 5678
- Address: Crettic Ltd, 123 Tech Street, London, UK EC1A 1BB
