Last Updated: August 25, 2025
1. Introduction
Welcome to Crettic. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-sharing and parcel delivery platform, including our mobile applications and website.
2. Information We Collect
2.1 Personal Information
- Account Information: Name, email address, phone number, date of birth, and profile photo
- Payment Information: Credit/debit card details, billing address, and payment history
- Identity Verification: Driver's license, vehicle registration, insurance documents (for drivers)
- Communication Data: Messages, calls, and support interactions
2.2 Location Information
- Trip Data: Pickup and drop-off locations, route information, and trip history
- Real-time Location: GPS coordinates during active trips for safety and navigation
- Device Location: Approximate location when using our services
2.3 Device and Usage Information
- Device Data: Device type, operating system, unique device identifiers
- App Usage: Features used, time spent, interaction patterns
- Technical Data: IP address, browser type, app version, crash reports
3. Driver Location Permissions
Important Notice for Drivers:
3.1 Why We Need Location Access
- Trip Matching: Connect you with nearby ride requests and parcel deliveries
- Navigation: Provide turn-by-turn directions to pickup and destination points
- Safety Monitoring: Track your location during trips for emergency assistance
- Earnings Calculation: Accurately calculate distance-based fares and delivery fees
- Service Quality: Monitor route efficiency and provide customer updates
3.2 Location Data Collection
- Continuous Tracking: We collect your location continuously while you're online and available for trips
- Trip Duration: Location is tracked throughout the entire trip from pickup to drop-off
- Background Access: Location may be collected even when the app is running in the background
- Precision: We use GPS, Wi-Fi, and cellular data to determine your precise location
3.3 Location Data Usage
- Real-time Matching: Show your availability to customers in your area
- Route Optimization: Suggest efficient routes and avoid traffic
- Customer Updates: Provide customers with your estimated arrival time
- Fare Calculation: Calculate accurate trip distances and waiting times
- Safety Features: Enable emergency assistance and incident reporting
- Performance Analytics: Analyze driving patterns to improve service quality
3.4 Location Data Retention
- Active Period: Location data is retained for 7 years for legal and safety purposes
- Trip Records: Specific trip routes are kept for 3 years for dispute resolution
- Aggregated Data: Anonymous location patterns may be retained indefinitely for service improvement
3.5 Managing Location Permissions
- App Settings: You can manage location permissions through your device settings
- Service Impact: Disabling location access will prevent you from receiving trip requests
- Offline Mode: You can go offline at any time to stop location tracking
- Data Deletion: You can request deletion of your location history (subject to legal requirements)
This Privacy Policy is effective as of August 25, 2025 and applies to all users of Crettic services.
